Customer Success Manager - Norwegian speaking
We usually respond within a week
Do you want to be part of a tight and fast-growing team on a mission to bring AI insights to Norway?
We are looking for someone that wants to join us on our exciting journey as we grow in the Norwegian market. You will be part of our Customer Success team, helping our customers to the next level. In short, you give our customers superpowers. You will also work with our Norwegian speech technology, so an interest in tech and languages is a given.
The environment at Voxo is fast learning and innovative. We have a strong focus on personal growth and you will be joining an ambitious and motivated team that always makes sure to find time to have fun together.
Come on - you should join us!
Who we are
Voxo is a Swedish tech startup that turns conversations into actionable insights through voice technology. We are at the forefront of the AI revolution, with our technology being built with cutting-edge machine learning algorithms.
We analyse conversations, such as phone calls, emails, chats, seminars, lectures, speeches, and debates. We have taken a market-leading position in Sweden while also seeing strong growth in the Nordic countries in 2022.
With the growth of new customers and new markets, we are expanding the team rapidly, allowing more people to join our journey and to grow with us.
About the role
As a Customer Success Manager, you are a customer's primary contact and responsible for driving their success with us and our system. At Voxo, customer success is at the core of the business, working closely with both sales and product.
You will be responsible for the whole customer journey for our Norwegian customers and, together with sales, ensure a wow experience for the customer from the first onboarding to becoming a champion of our product. Customer Success also acts as the voice of the clients within the company, driving the client's perspective in the product development process.
You will also work with our Norwegian speech-to-text engine. You will both be training it on new words, phrases and sentiment and also continuously work with quality assurance of the engine.
Responsible for the Norwegian customers
Improving our Norwegian speech-to-text engine with the tech-team
Onboarding of new customers - configuring the system, holding training sessions etc.
Support customers in their use of the system, and help them with building analytical reports from our system
Conduct workshops to educate the customer on how to get more value from our system
Create training materials and instructional videos for our customers
Gather customer feedback to help drive our product development, being the voice of the customer
Who are you
We are looking for someone with excellent communication skills that has an analytical and technical mindset. We believe that you think it's inspiring to work with new technology and love working with customers.
The job is a combination of listening to the customer and their needs, understanding our product and how to use it, and supporting the customer on how to use it to fulfill their needs.
Voxo is a fast-paced and changing environment, and we expect you to appreciate that and to grow together with us.
We believe you are:
Customer-focused, delighted customers are the basis of our business
Highly skilled in communication, both verbal and written
Solution and detail-oriented with a hands-on approach, never afraid to roll up your sleeves
Analytical, understand data and how to use it in communication
Technical, fast learner of new systems and like to spread that knowhow
Preferred background and experience:
Experience working in a customer-facing role (could be customer success, customer support, sales etc.)
Fluent in Norwegian (native), Swedish (not mandatory) and English. Additional nordic language meritorious
Experience working with Saas/digital products
University studies within relevant fields (analytics, business, communication, engineering)
What we offer you
Be part of an exciting journey with a friendly and fast-growing team. This journey will bring many opportunities to try new things and develop new skills. The environment is fast and innovative, focusing on constantly learning and continuously improving with rapid personal growth.
While we are a highly ambitious and motivated group, we still find time to have fun and laugh together daily. That culture is the building block for us to succeed and enjoy the workplace simultaneously.
Voxo is located in central Stockholm but also has employees located abroad. We have flexible working hours, and it's up to you how you plan your day.
- Customer Success
- Customer Success Manager
- Remote status
- Hybrid Remote
Break a leg! Seriously, we got you covered in our company healthcare plan.
All employees are provide with a wellness allowance that can be use for your choice.
Health and Wellness
We’ll invest in your health. We covers 100% of the cost to gym card, exercise glasses or even a visit to a massage therapist up to 3000 SEK per calendar year.
New tech gear
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
It’s never too early to think about your financial future. That’s why we contribute to your pension.
Voxo is a Swedish tech startup that turns conversations into actionable insights through voice technology.
We are at the forefront of the AI revolution, with our technology being built with cutting-edge machine learning algorithms.
We analyse conversations, such as phone calls, emails, chats, seminars, lectures, speeches, and debates.
We have taken a market-leading position in Sweden while also seeing strong growth in the Nordic countries for 2022.
With the growth of new customers, we are expanding the team rapidly, allowing everyone joining our journey to grow with us.
We're a Swedish tech company specialising in machine learning and AI solutions. Our platform enables organisations to extract, analyse, and visualise real-time data from voice conversations.
Customer Success Manager - Norwegian speaking
Loading application form
Already working at Voxo?
Let’s recruit together and find your next colleague.